I love this place and I'll tell you why. I ran into one of their employees on his lunch break at Wegmans and he was so gracious and so good about answering questions that I will definitely go to this Pep Boys. I wish I knew his name. He was buying soup. It matters how you relate to people when you are wearing that uniform and this young man carried that honor with him even in his lunch break. That really matters. It's an hour away from me but I will go here when I need to.
There is a guy named Tom that works there he really was helpful and went over everything down to the T I would recommend people to go to Pep Boys and I think I'm going to take my car to Pep Boys all the time for brakes and rotors and calipers
Told tires would be $60 each then was charged $104, just to pass state inspection. Was told it was the mounting and balancing fee! Could have got the same tires elsewhere for $70. Classic state-inspection-playbook-ripoff. State inspection+2 16" tires+alignment for $400. I guess it is partly my fault for waiting to the last minute and they knew it, and took advantage. NEVER AGAIN will I go here.
5 star service all the way! Employee named Tom sold me my tires for my Infiniti and explained which tires would be best and why. Kept me in the loop on where they were at with my car, thanks also to the wonderful lady that did my tires as well she was very knowledgeable and found a very minor leak in my rear diff. They also had toys in the waiting area for kids which was awesome. They have a return customer here! Thanks guys!
I honestly don't know why I come here anymore. Every single time I come here it always ends up taking 3+ hours. I've had multiple oil changes here and I usually schedule at 5 pm right after work, I typically leave around 8pm. Service sucks, I'd do it myself if I had a garage. Scheduled a free brake check at 5pm today because they are squeaky, my car sat in the parking lot for a hour before they brought it in the garage. I don't know why this pep boys even schedules appointments if they don't even look at your car around the time you scheduled.
Pep Boys Auto Parts Service is a US Car Repair based in Wilkes Barre, Pennsylvania. Pep Boys Auto Parts Service is located at 450 Wilkes Barre Township Blvd, Wilkes-Barre, PA 18702, USA.
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