Great experience, the staff is very helpful. Decent price. Nice selection.
The rings me + my boyfriend bought.
Customer service can improve
Great selection
Horrible customer service. I had an online purchase that I brought in to return because the back to the one earring was bent (which they tried to make me feel stupid by saying it’s sterling silver, it’s going to bend)..I’m sorry if you are spending that much money on real diamond earrings they should not bend. So they kept trying to sell me others just like it for higher prices than online and when they found I wasn’t interested and that I was just going to order them online again because they wouldn’t match the price they walked away from me and ignored me. I used to love Kay jewelers but I’m starting understand why stores keep going out of business. People are all about sale and not customer service. Now, even if I wanted a future Kay in-store purchase I would NEVER go here again.
Kay Jewelers is a US Jewelry Store based in Wilkes Barre, Pennsylvania. Kay Jewelers is located at 89 Wyoming Valley Mall, Space 754 & 756, Wilkes-Barre, PA 18702, USA.
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