There was never room in the lounge area to sit between services. Again, due to overbooking, we were shuffled into the sauna just to find a place to sit. (only 5 chairs in the lounge area). We were a group of 4, and at one time there were 9 other guests in the lounge area waiting for services. We sat in the sauna and the 5 were on the lounge chairs, and 4 others had to stand around. All in a room roughly 12’ x 12’. Couldn’t use the steam room as it sits 4 (tightly) and was always occupied between services. I counted at least 20 other guests in the spa area (not including the 4 chair hair salon or 4 station mani/pedi room.) These were people getting services in the same 4 hour time period we were getting ours - and they have no more than 6 treatment spaces and the 5 seat lounge. WAY too many people in a small area that is supposed to be peaceful and zen-like.
The room you eat in is tiny, surrounded by the spa treatment rooms, so you feel like you can’t chat as you’ll interrupt/disturb someone else services.
Two of us had to “double up” for our massages and have them at the same time in their “couples” room. They asked if it was “ok” prior but, didn’t have another option in the event we said no. When we asked for a discount because of this, they said they would see what they could do, but in the end were “unable to adjust the price”. I’m pretty sure we were the first ones that scheduled services on that day, it was unprofessional that we were “bumped” together so they could take other reservations for the private rooms.
Let me start by saying... The practitioners are wonderful. But management completely overbooked the day. We booked our services 3 months in advance for a Saturday (reserving services that cost over $1500 for the 4 of us). When we arrived we were told that all the lockers in the women’s room were either used or broken, so they said we could use the men’s locker room - that no men were booked that day. We said ok, but as soon as we came out from changing, a man was waiting to go in to change. We saw/ran into at least 4 other male guests throughout the day using the men’s locker room. This made for uncomfortable “knocking”, “peaking around doors” changing, and felt like we couldn’t shower, hair dryer, services in the locker room for fear that a guy was standing outside the door waiting to use the bathroom.
Great Massage today with Barb !!!! Wash & Blow dry add on was excellent also !!!! Third time at the Spa enjoyed every time !!!!
We ordered lunch in the spa from Ruth’s Chris. Food was ok, cold fries, cold au jus, and they charged us $20 extra for a wedge salad, that later that night we found on the Ruth’s Chris dinner menu for $10. The menu we ordered from had no prices on it, and we were not informed of the charge ahead of time. We knew we would pay “extra for the salad” but we never would have ordered two wedge salads for a total of $40 in addition to the $80 we spent for the lunch. It wasn’t like they had to take another trip from the restaurant (down the hallway from the spa) so there was absolutely no need for an additional $10 fee per salad over what the restaurant charges.
They didn’t have sandals to fit- only very large ones (size 10 +) were left in the grab box, and we were given what seemed to be the leftover wraps. (broken snaps, too small one had holes in it). We arrived 1 hour after they opened.
This was our second year visiting the spa. This year we booked several full services each.
The spa is VERY small with limited space. We knew about the size of the spa going into our “annual spa weekend” and booked literally 3 months in advance to be sure we would get our spots. It was a disappointing experience. The staff were hustling all day. They were good clinicians (excellent massage, scrubs & facials) The manicures & pedicures are “meh” for the $70 they charge for each. We were willing to give it another shot this year, but will try another spa next year. The management seems to not care about “returning” business. I guess they figure that in a casino, they’ll get enough “one timers” to cover the bottom line.
Spa Sapphire is a US Spa based in Wilkes Barre, Pennsylvania. Spa Sapphire is located at 1280 PA-315, Wilkes-Barre, PA 18702, USA.
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