I just dropped off my husbands. Service staff were friendly. Had to get a ride to my office. Waited about 15 minutes for a ride but driver was kind and drove safely.
I no longer feel safe in this vehicle. It is not reliable. I was told, "Too bad, you're stuck with it." One would think the dealership would try to make the situation right. That is not the case. They don't care. In fact, they don't return phone calls, are rude when I speak to them, and act as if I've done something wrong.
Very happy with my soon to be purchase.
Coccia Ford does not care about the safety of their customers. I leased an MKX less than a year ago, which has broken down 3 times in that time. The last incident occurred on Interstate 81 in the passing lane going 70 mph. My 2 young children were in the car. We were lucky we weren't killed. My husband had to come and pick up my children because they were scared and crying. Roadside assistance left me on the side of the highway for over 2 hours before a tow truck came.
Excellent service department and amazing salesmen. I've bought 4 cars from Coccia over the past 10 years. Each time was a great experience. I take all of my cars there for service too, no matter the make and model, they do great work.
I will never do business with Coccia Lincoln in the future. What a shame. I was a loyal customer, but clearly, that is of no importance to them. If you're looking for a Ford or Lincoln, go to a dealership that cares about their customers.
Excellent to deal with.
Kevin Uren is my go to guy when choosing my new vehicle he is so helpful and always takes the time to make sure I'm choosing the right car for me and my family! The manager, Frank is also so helpful and always gives our family GREAT deals that I can't resist!! excellent place to go when looking for a great buying experience!
Salesman Phil from the Ford side. Very helpful to try get me where I needed to be.
Coccia Ford Lincoln Inc is a US Car Dealer based in Wilkes Barre, Pennsylvania. Coccia Ford Lincoln Inc is located at 577 E Main St, Wilkes-Barre, PA 18702, USA.
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