Car was reserved ahead of time, no issues, quick pickup, as with many of the cars I've rented, it was a bit beat-up with 34k (2016 Chevy Impala, just for the record we were presented with a "Limited" edition and the most surprising thing was that there was not a single USB charging outlet in the car!) miles on it, but other than that we had no issues.
Great service
Waited 45 minutes in line to pick up the car at the Myrtle Beach Airport. The car smelled inside and wasn't cleaned very well. The air pressure sensor came on as soon as we left the parking lot. I returned the car to the Charleston SC Airport. I filled up the car with gas on the way to the airport which was less than 10 miles away. I took a picture of the fuel and odometer reading because I wasn't sure if they would be there to check it in. Their was someone there and when I got home I noticed a fuel charge of $15.10 on my bill. 7/8 full it said. I think he needs glasses or a lesson on how to read the gas gauge. We I called customer service they told me to fill it up less than 3 miles from the airport. I said when Budget provides a gas station less than 3 miles from every airport then I would be more than happy to fill it up. I had proof that my tank was full. Please check all receipts before dropping it off.
Charles the best!
Charles, the rental agent, is extremely unprofessional. Becomes hostile when you extend your rental. Location charged $75 as a "cleaning fee" for vacuuming the car. I used to work for Avis' competitor. That's not acceptable. Never again. You'd think a location with all their competitors literally steps away wouldn't try these games. However, Charles does it.
Budget Car Rental is a US Car Rental based in Wilkes Barre, Pennsylvania. Budget Car Rental is located at 391 Kidder St, Wilkes-Barre, PA 18702, USA.
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