The hotel was located in a good place, not too difficult to find. Service was prompt and the room was comfortable. Complementary breakfast offered more than most. The bed was comfortable. Hot shower water might take a few minutes to warm up but it wasn't a deal breaker.
This was one of the worse HI's that I've stayed at. I got a bad feel as soon as we approached the front desk for check-in and were approached by an unfriendly clerk. The room did not have a good feel to it and the loud AC kept my wife awake all night. Our experience at the breakfast buffet was not much better. Very slow delivery of eggs and some of the other foods. I won't be back.
The price was the best we could find in the whole area for hotels with pools and hot tubs. There were a few problems though. The pool and hot tub were dirty. As well as the price of the rooms, the hotel charged /put a hold of $30 through my bank without letting me know they were going to do this which overdrew my account. For the breakfast, there was no milk for cereal, coffee, or anything. They had run out the day before and nobody thought to get any at the store while they waited for more to arrive. However, the management made things right and took 50% off our bill even after I told them it was not necessary. Good integrity.
Nice room at great price. Quiet. Friendly front desk. Great included breakfast. Rooms in need of some touch-up maintenance.
The place was comfortable and clean. The shower had discolored caulk. It looked like mold. I suggest to request a room that is not adjacent to the elevator, as it was quiet noisy. We stayed in room 419.
Holiday Inn Express Wilkes Barre East is a US Lodging based in Wilkes Barre, Pennsylvania. Holiday Inn Express Wilkes Barre East is located at 1063 PA-315, Wilkes-Barre, PA 18702, USA.
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