Arrived after midnight. Was assigned a room. Room had lights on and shades pulled - but I tried the key - and the room was either still occupied, but the guest was away - or the room hadn't been cleaned. Returned and was assigned another room. It had both beds standing on end - didn't turn on lights - but suspected some sort of construction to that room. Third room worked out. It was relatively clean. I stay in hotels 70 nights/year. This hotel would be in my bottom 5%, but it was cheap!
Convenient location off the highway. Allows pets, even large breeds (they don't discriminate). Not far from downtown. Rooms could have been cleaner but for the price and pet-friendly it's what I'd expect. No bed bugs.
Got in after midnight with no reservation. Only room left was the Superior King. Paid $71 for room plus $8 tax. Was a little more expensive than what the online rates indicated but still the best deal in town. Very comfortable bedding and no unpleasant odor to the room. Will be back!
First of all the front desk staff is extremely rude! I called down to ask if there were any more rooms because additional family had come into town for the wedding and was told “no why what’s wrong with yours?” I then told her I was asking because others need rooms and again was told the hotel was booked. (Turned Out not to be true) But I complained about mine while I had her on the phone. First room I was put in had water coming up from the floor boards, dirty toilet, mold around the tub, and hair in the bed. I called and complained and was told maintenance would be coming up. Waited nearly an hour and called again and was told to come get a key for another room. But wait...aren’t you guys sold out??? (Turns out the water from the floor boards was from a leaking toilet and was a known problem in that room, according to the maintenance guy who happened to be the only staff member that even made eye contact let alone hold a conversation) My second room was better but there was hair in that bed as well underneath the fitted sheet on top of the mattress cover(looked like three different kind) and the night stand hadn’t even been wiped down and the fridge and microwave looked like they hadn’t been cleaned in a while. I didn’t even bother complaining about that one because I knew nothing would be done. But I made sure to take pictures, with time stamps, of both rooms. Oh and not to mention the black beetle looking bugs that took over one night. I understand you get what you pay for so I wasn’t expecting the red carpet but I was definitely expecting a clean and sanitary room. I should not of had to go to Walmart for my own cleaning supplies and sheets after a 10 hour drive. I probably wouldn’t even be writing this had the staff acted as if they cared and rectified the situation then
I really liked the room, like that it's close to gas stations, stores restaurants. Prices are responsible. Didn't care for the 1 women in office. Does always have coffee, Free. Maintenance man is cool guy, he helped me out when my son locked me out of the room. Uggggg. Oh pets allowed which is important to me.
Red Roof Inn Wilkes Barre Arena is a US Lodging based in Wilkes Barre, Pennsylvania. Red Roof Inn Wilkes Barre Arena is located at 1035 PA-315, Wilkes-Barre, PA 18702, USA.
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